FAQ
ONGOING PROMOTIONS
Current promotion: buy 2 products, get the 3rd free!
=> promotion can be combined (buy 6 products, get the 3rd and 6th free, etc).
Valid on all products in the store, different products may be included (a necklace + a ring + a bracelet = one of the three free).
Warning: cannot be combined with other promo codes. If you have one, choose the one that is most beneficial to you.
SHIPPING & DELIVERY
- When will I receive my order?
Order processing and preparation takes about 48 business hours, then product delivery and (free) shipping require our team a delay of 6 to 14 business days.
The tracking code is available the day after the order is placed, sent to the email used when ordering.
Please use it to track your parcel.
We do everything we can to make sure you receive your order as quickly as possible, while guaranteeing exceptional service quality (product inspection before packaging, etc...).
Standard shipping is free for orders over 40€.
If the delay seems too long, contact us, we will be happy to reassure you about the progress of your order.
- I don't live in France, do you ship internationally?
We ship our products worldwide, although of course it may take a little longer than to France.
Delivery to Belgium and Switzerland takes about 9 to 14 business days.
Destinations outside the EU may incur charges.
- I would like to return items to you, what is the procedure?
Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defect, send us a photo of the item in question (in the original packaging if possible) by clicking here همراه with your order number. To qualify for a return, your item must be unused and in the same condition as when you received it.
Returns are free in the event of a confirmed product defect (broken, torn product, etc.).
The so-called "change of mind" return (for example, pants bought too small, item you don't like) is at your expense. The procedure will be sent to you by email*.
*Returns are made outside the European Union and cost about 8€
PAYMENT METHODS
We use the world’s most widely used payment processor: Stripe. It allows you to pay via Mastercard, Visa, American Express, JCB, Discover, Diner's Club, Bancontact, iDeal, Multibanco, Google Pay and Apple Pay.
