Payment
What payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, Carte Bleue, iDeal, Bancontact, Multibanco, Blik, EPS, American Express, as well as Apple Pay and Google Pay.
Is payment secure on your site?
Yes, your financial security is our priority and payment is guaranteed to be 100% secure. Your bank details or credit card information will never be disclosed to us under any circumstances. All payments are protected by our encrypted 128-bit SSL payment processor. We do not accept cheques at the moment.
Do I need to register to place my order?
No, registration is not mandatory. However, we recommend that you register to make your future purchases easier and stay informed about our latest news.
Order
When will I receive my order?
Processing your order takes about 24 hours, then the manufacture of the products and delivery (free*) require our team a variable amount of time.
Our estimated delivery times are as follows:
- Germany: 6 to 10 business days
- Australia: 8 to 14 business days
- Belgium: 8 to 14 business days
- Canada: 6 to 10 business days
- Denmark: 8 to 14 business days
- Spain: 6 to 10 business days
- United States: 6 to 10 business days
- Finland: 8 to 14 business days
- France: 6 to 10 business days
- Hungary: 8 to 14 business days
- Ireland: 6 to 10 business days
- Italy: 6 to 10 business days
- Norway: 8 to 14 business days
- New Zealand: 8 to 14 business days
- Netherlands: 8 to 14 business days
- Poland: 8 to 14 business days
- Czech Republic: 8 to 14 business days
- United Kingdom: 6 to 10 business days
- Sweden: 8 to 14 business days
I don’t live in France, do you ship internationally?
We ship our products throughout Europe and beyond! Of course, it may take a little longer than to France.
How do I know if my order has been confirmed?
A confirmation message will be sent to the email address you previously provided.
Discount codes
We only accept one and only one discount code per order.
Can I modify my order?
Yes, as long as your order is not "being processed".
Can I cancel my order?
Any order can be cancelled within 12 hours of the customer's order time. After this period, your order will be in processing and can no longer be cancelled. Contact us to cancel if you are still within the time limit.
Cancellation fees of around 3% of the total amount (shipping included) apply, to cover our transaction fees. A minimum of €2 will be charged.
Warning: if our team has had to intervene on your order, for example due to an error in the address or in the buyer's name, the order is manually entered into the database and can no longer be cancelled free of charge.
Delivery times considered "too long" do not make your order eligible for cancellation or refund if they do not exceed 30 days from the order date, this being the strict application of the current European laws.
Do not hesitate to contact us by clicking here: our team will do its best to meet your needs.
After-sales service, returns and refunds
What should I do if my parcel is lost?
Problem with the postal service? Parcel lost, destroyed?
With secure delivery, Artistika® handles disputes for you. Your satisfaction is our priority. We do not shift the blame to the carrier and leave you to "sort it out". We take full responsibility by immediately sending you a new parcel at our expense.
Do not hesitate to contact us via the contact form: our team will do its best to meet your needs.
What should I do if I receive an item that is non-compliant or damaged?
If, despite our vigilance, you have received a damaged or non-compliant item, please accept our apologies.
Of course, we are committed to arranging the return/exchange of the product as quickly as possible. To do this, please contact us.
I would like to return items to you, what is the procedure?
Our items undergo very strict quality control before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question as well as a photo of the shipping label on the delivery package. In order to qualify for a return, your item must be unused and in the same condition in which you received it.
Several types of goods cannot be returned:
- Gift cards
- Intimate or hygienic goods, such as underwear, as well as earrings and other piercings, in order to comply with the health standards set by the European Union.
I have been charged an import tax
Artistika® ships its products worldwide in full compliance with the law. However, the buyer is responsible for import taxes in their country; we decline all responsibility in the event of local taxes.
