Terms of service

Article 1: Scope of Application and Modification of the General Conditions of Sale

These general conditions of sale apply to all orders placed on the website www.Artistika.my   
Artistika® reserves the right to adapt or modify these general conditions of sale at any time. In the event of any modification, the general conditions of sale in force on the day of the order shall apply to each order.   
   
   
Article 2: Product Availability

Our product and price offers are valid as long as they are visible on the site, within the limit of available stock. Upon receipt of your order, we check the availability of the ordered product(s). In the event of unavailability, we undertake within 30 days from order confirmation either to deliver the ordered product to you, or to offer you a similar product at a similar price, or to refund you. In order to process your request correctly, please remind us of your order number, as well as your full contact details.    

   
Article 3: Orders

Automatic recording systems are considered proof of the nature and content of the order. Artistika® confirms acceptance of the order to the customer at the e-mail address provided by the customer. The sale will be concluded as from validation by Artistika® of payment for the order, that is to say from the date of payment validation for orders paid online by bank card. Artistika® reserves in any event the right to refuse or cancel any order from a customer with whom there is a dispute relating to payment of a previous order.   
   
   
Article 4: Price

The prices indicated in euros are deemed net, excluding shipping costs. This price includes the price of the products, handling, packaging and storage costs. They may be changed at any time without notice, it being understood that the items will be invoiced on the basis in force at the time the order is recorded. All orders are invoiced in euros and payable in euros. Any customs duties or local taxes remain the responsibility of the recipient.   
   
   
Article 5: Payment Terms and Security

You may make payment:   
   
By bank card (VISA, MASTERCARD or AMERICAN EXPRESS):   
Payment is made on the secure bank servers of our partner. This means that no banking information concerning you passes through the website of Artistika.fr. Payment by bank card is therefore completely secure; your order will be recorded and validated as soon as the bank you have chosen accepts the payment.   
   
Security:

Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted in clear text over the network. Payment is made directly to the bank. Artistika.fr in no way has access to these details, and does not store them on its servers. That is why you are asked to enter them again for each new transaction on our site.   
   
Retention of Title Clause:  

 
The products remain the property of Artistika.fr until full payment for the order has been received by Artistika.fr. However, upon receipt of the order by the customer, the risk for the delivered goods is transferred to the customer.   
   
Non-Payment

 
Artistika.fr reserves the right to refuse to deliver or to fulfil an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being processed.   
   
Anti-Fraud Checks   

Artistika.fr checks all orders that have been validated on its site. These checks are intended to protect Artistika.fr from abusive practices carried out by fraudsters. As part of these procedures, our services may be asked to provide you with any documents necessary to release your order: proof of address and debit proof in your name, etc...These requests are made by email and by telephone. Artistika.fr reserves the right not to ship the goods if the requested supporting documents are not received by Artistika®. The supporting documents must be sent either by email or by postal mail.   
   
Card declined

  
In the case of payment by bank card, there are two possible cases:   
1. the payment is accepted, the order proceeds   
2. the payment is declined:   
o either the payment is blocked by the interbank network, the customer is then notified by email and the order is automatically put on hold. The customer must then contact Artistika to change the payment method.   
o The products remain the property of Artistika.fr until full payment for the order has been collected by Artistika.fr. However, upon receipt of the order by the customer, the risk for the delivered goods is transferred to the customer.   

Article 6 : Payment security

> Transaction security (SSL encryption)   
Payment by bank card is processed by STRIPE, recognized for its reliability in Internet transactions. The transaction carried out between you and STRIPE is encrypted (SSL). The banking information you provide, encrypted on your own computer, will never travel in plain text over the Internet.   
For more information, please visit the website https://stripe.com.   
   
Article 7 : Delivery terms and delivery times
   
General Information

The products are delivered to the delivery address you provided during the ordering process. Under Article L. 221-15 of the Consumer Code, if the address is incorrect and the parcel is lost, liability for the loss as well as the amount of that loss shall be borne by the person who provided the said address. 

Incorrect address, incorrect or incomplete name

It is the customer's responsibility to provide accurate and complete information when placing an order, including the delivery address and the recipient's name.

In the event of loss, delay, or non-delivery of an order resulting from an error, omission, or inaccuracy in the information provided by the customer, Artistika® declines all responsibility. No refund, replacement, or free re-shipment may be claimed under these circumstances.

In the event that the parcel is returned due to an incorrect address, additional reshipping fees will be borne by the customer.
   
Fees

Preparation and shipping fees for the order are completely free for purchases over €40.   
   
Delivery times

The times indicated are average times and correspond to the processing, preparation, and shipping times for your order (warehouse dispatch). To this time must be added the carrier's delivery time. The announced delivery time of 10 to 20 days applies from the receipt by the buyer of the email confirming the order delivery. The delivery time (announced by the carrier) in no way commits Artistika® to a longer timeframe.   
   
   
Article 8 : Returns

If the products need to be returned to us, a return request must be made to our customer service within 14 days of delivery. Any claim made after this period will not be accepted. Returns will only be accepted for products in their original condition. If, at the time of delivery, the original packaging is damaged, torn, or open, you must then check the condition of the items. If they have been damaged, you must refuse the parcel and note a reservation on the delivery slip (parcel refused because opened or damaged).   
   
Does not live at the indicated address   

If a parcel is returned by La Poste with the reason "NPAI", Artistika® is entitled to request additional shipping fees if:

• the address was entered incorrectly by the customer on the order form   
• the address entered by the customer on the order form is incorrect or incomplete

However Artistika will open an investigation for "abusive return" and will resend the parcel without requesting additional fees if the carrier is found at fault.   
   
Unclaimed Parcel

If a parcel is returned to us with the reason "Unclaimed", Artistika is entitled to request additional shipping fees to resend the parcel.

WARNING: in the event of a parcel returned as UNCLAIMED to Artistika.fr for more than 15 days (i.e. 30 days in total between the 15-day return period of the postal services and 15 days of return storage at Artistika), the order can no longer be cancelled or refunded.   
   
Lost Parcel

In the event of a delivery dispute, Artistika.fr reserves the right to request an ID document including the customer's signature and/or that of the person residing at the delivery address and/or the person likely to have received the parcel. In the event of refusal, Artistika.fr will then be unable to issue any refund or product exchange.   

False or Incorrect Address

In the event that the customer provides an incorrect or incomplete address, we disclaim all responsibility for the loss of the parcel or failure to deliver it.

No refund or compensation will be granted in such circumstances. It is the customer's responsibility to ensure that the address provided when placing the order is accurate and complete to guarantee proper receipt of the parcel.

   
Claims (deadlines)

Each order is subject to the sending of a shipping confirmation email as well as a shipping notice viewable in the customer account. No claim for a parcel not received, lost or damaged may be accepted after 30 days from the order's shipping date.   
A claim can be made by contacting us here.   
   
Clause of good foi

   Artistika undertakes to inform the customer of the delivery of their order:   
• via an automatic email notification (to the email address provided at the time of ordering).   
• via the opening and handling of any dispute files with the carriers   

It is the customer's responsibility to use these services to find out the status of their order delivery. Any customer claim not made through the use of these services within 30 days after the order has been shipped cannot be eligible for a refund or even for opening a case with Artistika.   
   
Delivery outside the area and customs duty.   
   
All our prices are exclusive of customs duties. Outside the European Union, customs duties may be charged by the destination country for the order. These fees are always the responsibility of the recipient and cannot be calculated in advance by Artistika. These fees are collected by the customs authority of the destination country and not by Artistika. Please contact the customs department of your country for any questions on this subject.   

All this information can be found in our FAQ.   

   
   
Article 8 : Liability

• Artistika.fr shall not be held liable for failure to perform the contract entered into, in the event of force majeure, or in the event of a total or partial strike by postal services, carriers, and disasters caused by floods or fires.    
   
• The choice and purchase of a product or service are under the sole responsibility of the customer. Total or partial inability to use the products, in particular due to hardware incompatibility, cannot give rise to any compensation, refund or liability claim against Artistika.fr, except in the case of a proven hidden defect, non-conformity, defectiveness or exercise of the right of withdrawal provided for in Article 8.    
   
• In the event of non-delivery of an order or part of an order,   

- If the parcel is marked as delivered by the carrier, you have 14 days from the delivery date announced by the carrier to submit a claim.   
- If the parcel is not marked as delivered by the carrier or encounters a delivery issue and is not returned to the sender, you have 30 days from the shipping date to submit a claim.   

Beyond the deadlines stated above, we will not accept any claims.   

   
Article 9: Right of withdrawal   

Right of withdrawal   

You have 14 days to return any item and request an exchange or refund without penalty, excluding return shipping costs. Before returning your product, you must obtain your return authorization number (see paragraph 9, return procedure). The product must be returned in perfect condition, in its original undamaged packaging. It must be accompanied by all its accessories (instructions, cords, remote controls, warranties, etc.). Otherwise, you will lose your right of withdrawal and the product will be returned to you at your expense.   

ARTICLE 10: TRANSFER OF OWNERSHIP - TRANSFER OF RISK   

Ownership of the products will only be transferred to the buyer once full payment of the price has been made, regardless of the delivery date of said products. By contrast, the transfer of the risks of loss and damage to the products will take place upon delivery and receipt of said products by the buyer.   

    

ARTICLE 11: PROTECTION OF YOUR PERSONAL DATA   

Artistika®  is the producer and owner of all or part of the databases making up this website. By accessing this website, the customer acknowledges that the data comprising it is legally protected, and specifically agrees not to extract, reuse, store, reproduce, represent or retain, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part of the content of the databases on the website he or she is accessing, to the extent that such content is qualitatively or quantitatively substantial.   

"Artistika" is a registered trademark. 

ARTICLE 12 : LIABILITY   

The product descriptions present in the databases of www.Artistika.my have been entered according to the information provided by the publishers. Artistika®  is not responsible for the content of the works and its liability cannot be incurred towards the purchaser. The liability of Artistika®  cannot be sought in the event of force majeure (strike, flood, fire...).   

The products offered comply with the current law of New Mexico (USA). We decline all responsibility if the item delivered does not comply with the legislation of the country of delivery (censorship, ban on a title or an author...). Artistika.fr® is not responsible for the content of websites to which hyperlinks may lead from its own site.

ARTICLE 13: REFUND

Artistika undertakes to refund its customers within 20 days following confirmation of the refund by our services. The amount refunded depending on the case, certain penalties may apply, such as no refund of shipping costs, no refund in the event of a product returned damaged, a partial refund following a missing product in an order or a damaged product among an order, etc.

ARTICLE 14 : APPLICABLE LAW   

All clauses appearing in these general conditions of sale, as well as all purchase and sale transactions referred to therein, shall be subject to the law of New Mexico, USA.   

ARTICLE 15 : BUYER'S ACCEPTANCE   

These general conditions of sale as well as the prices are expressly agreed to and accepted by the buyer, who declares and acknowledges having full knowledge of them, and therefore waives the right to invoke any conflicting document and, in particular, its own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.   

 

• These terms and conditions may be amended at any time without prior notice by Artistika®
• In the event of any discrepancy in interpretation between the translated versions and the original version, only the French version of these general terms and conditions of sale shall prevail.
• General terms and conditions of sale updated on January 1, 2025.  

 

Registered Office: 

Artistika.my is managed by Monsteo SEO Limited, whose registered office is at

MONSTEO SEO LIMITED

71-75 Shelton Street

WC2H 9JQ - London

UNITED KINGDOM