1. Legal withdrawal period
In accordance with European law, you have a 14-day period starting from the date marked "Delivered" by tracking to exercise your right of withdrawal and request a return.
2. Return conditions
For your return to be accepted, the item must be:
- In its original condition, unworn, unused, undamaged,
- Accompanied by all its tags and in its original packaging,
- Presented with proof of purchase.
Return shipping costs are entirely the customer's responsibility.
Any item returned without a validated prior request will not be accepted and no refund will be issued.
3. Return procedure
Before sending anything back, you must:
- Contact us via our contact form,
- Clearly state the reason for the return (product defect, change of mind, etc.).
If the return is accepted:
Any return sent without following this procedure will be considered lost.
4. Fees and deductions
In the case of a return for change of mind (item as described):
- A store credit (discount code valid on our store) will be offered by default,
- If you request a refund, restocking and repackaging fees of MYR 9.99 will be deducted from your refund,
- The original shipping fees are not refunded.
5. Damages and issues
You have 3 days after receipt to report to us:
- An item that arrived damaged,
- A defect,
- An order error.
Without a claim within this period, the order will be considered accepted.
6. Exceptions / Non-returnable products
In accordance with applicable law, no returns will be accepted for:
- Custom-made or personalized products (special orders, engravings, specific sizes),
- Sanitary items (piercings, earrings),
- Gift cards.
7. Refunds
After receiving and inspecting your return:
- If approved, your refund will be issued to your original payment method.
- Refunds are processed within 10 business days.
The bank posting delay may vary depending on your bank or card issuer.
8. Order cancellations
Any cancellation must be made within 1 hour of the order.
You can request cancellation yourself via your customer account (here). The request will be processed immediately.
9. Responsibility after receipt
Our responsibility for delivered products is limited to compliance and the absence of any visible defect at the time of delivery.
Any deterioration, breakage, or damage occurring more than 7 days after delivery is deemed is considered customer misuse and shall not engage our liability.
After this 7-day period, no request for a refund, replacement, or repair will be accepted, even in the event of accidental breakage (e.g., dropping, pulling, breakage caused by a child, improper handling).
This policy is intended to protect fairness in our service and ensure that only initial manufacturing defects are covered.
